Your Perfect Home
Awaits in Malad

1. Information We Collect

We collect personal information including your name, contact details, government-issued ID (Aadhaar, PAN), employer details, and emergency contacts — required for tenancy documentation and legal compliance.

2. Use of Information

Your information is used solely for accommodation management, safety, police verification, and compliance purposes. We do not sell or share your data with third parties for marketing.

3. Data Security

All personal documents submitted are stored securely and accessed only by authorised personnel of Mittal Homes.

4. CCTV Surveillance

Common areas are under 24/7 CCTV surveillance for the safety of all residents. This footage is stored securely and accessed only when required for security purposes.

5. WhatsApp & Communication

When you contact us via WhatsApp or submit an enquiry form, your contact details are used only to respond to your enquiry. You may opt out of communications at any time.

6. Police Verification Data

All data collected for police verification is submitted to the relevant authorities as required by law. This is mandatory for all residents.

7. Contact

For any privacy concerns, please contact us at +91 77158 35072 or via WhatsApp.

1. No Refund Policy — Stays Under 1 Month

There is absolutely NO refund if a resident pays rent/deposit and vacates or leaves before completing 1 month of stay. Any advance rent or deposit paid will be fully forfeited in such cases. This is strictly enforced without exception.

2. Security Deposit Refund

The security deposit (equivalent to one month's rent) is refundable only upon:

• Successful completion of the minimum 6-month lock-in period
• Serving of one full clear calendar month's written notice before vacating
• No pending dues — rent, electricity, AC charges, penalties, or any other charges
• No damage to property, furniture, or equipment

Failure to meet any of the above conditions will result in full or partial forfeiture of the deposit.

3. Advance Rent — Non-Refundable

Advance rent paid at the time of check-in is non-refundable under any circumstances, including early departure, personal emergencies, or change of plans.

4. No Refund for Early Exit (Before Lock-in Period)

If a resident vacates before completing the mandatory 6-month lock-in period, no refund will be provided on rent paid. Additionally, rent in lieu of the remaining lock-in period or notice period will be deducted from the deposit.

5. Notice Period Non-Compliance

If proper written notice (one full clear calendar month before end of previous month) is not given, one month's rent will be charged in lieu of the notice period and deducted from the security deposit.

6. Deductions from Deposit

The following may be deducted from the security deposit before refund:

• Unpaid rent or dues
• Electricity/AC charges pending
• Penalties for rule violations
• Damage to property, furniture, or equipment
• Cleaning charges (if premises not left clean)
• Rent in lieu of notice period (if notice not served)

7. Refund Processing Time

If a refund of the security deposit is applicable after all deductions, it will be processed within 30 days of the resident vacating the premises, subject to verification of the above conditions.

8. Payment Mode for Refund

Refunds, if applicable, will be processed via bank transfer (NEFT/IMPS) to the resident's registered bank account. No cash refunds will be made.

Rent Payment

Rent must be paid in advance on or before the last day of the previous month. Any delay attracts a late fee of ₹250 per day, without any deviation.

No Smoking / No Alcohol / No Non-Veg / No Visitors

Strictly prohibited inside the premises. Penalty of ₹2,000 per default. Smoking, alcohol, drugs, or any hazardous/illegal items found will lead to immediate removal from premises with deposit forfeiture.

Lock-In Period

Minimum 6 months. Early exit attracts ₹2,000/month extra (1–3 months) or ₹1,000/month extra (4–6 months).

Notice Period

One full clear month written notice mandatory before start of new month. Verbal notice not accepted. Part of month is full month.

Dues & Payments

Delay in payment of any dues (rent, electricity, security deposit, penalties, AC meter charges, cleaning charges, etc.) attracts ₹250/day late fee.

Storage of Belongings

All belongings (towels, clothes, footwear, food) must be kept in designated spaces — beds and wardrobe cabinets. Items outside designated areas will be disposed of. Penalty: ₹2,000 per occasion.

Cleanliness

Cleaning and maintaining the premises is the sole responsibility of residents. If not maintained, penalty of ₹2,000 per person per occasion per day applies, over and above professional cleaning charges.

Refrigerator Use

Refrigerator must be well maintained. Rotten or unused items must be removed timely. Penalty: ₹2,000 per occasion per day until removed and cleaned.

Furniture & Electronics

Must be used properly. Any loss due to negligence or mishandling will be charged to the resident (e.g., geysers not switched off after use, coins or items found in washing machine, etc.).

Footwear

Footwear is not allowed inside rooms. Penalty: ₹500 per occasion per day. Only one pair per person. Wet slippers in rooms: ₹2,000 per occasion.

Electricity Usage

Free electricity up to ₹400/month only — specifically for 1 mobile charging, 1 laptop charging, and common electricity (lights, fans, water purifier, refrigerator, washing machine). Any other electric items are not allowed. Penalty: ₹2,000 per occasion plus electricity charges for entire duration of stay. Treated as electricity theft.

AC Meter

AC has a separate meter. If tampered or malfunctioned and not immediately reported, it will be treated as electricity theft. Penalty: ₹2,000/month plus usage charges based on past consumption.

Cooking Area

Cooking gas and sink area must be kept clean at all times. Vessels must not be left around. Penalty: ₹2,000 per default. If defaulter not identified, penalty collected from all users of cooking facility.

Documents

A complete list of documents and information must be provided. Incomplete submissions will attract ₹1,000 additional processing fee each time to the consultant.